Recent Publications by McBassi Principals
Harvard Business Review, "Maximizing Your Return on People", March 2007.
2006 Pfeiffer Annual, "Beyond Employee Satisfaction, ROI, and the Balanced Scorecard: Improving Business Results through Improved Human Capital Measurement."
Organizational Dynamics, "Developing Measurement Systems for Managing in the Knowledge Era" 34:2 (185-196), 2005.
Handbook of Business Strategy 2005 (Coate, ed.), "What to Do When People are Your Most Important Asset" (219-224).
Milken Review, "Are Skills a Cost or an Asset?", 3rd Quarter 2004.
Creating a Learning Culture: Strategy, Technology, and Practice Conner and Clawson, (eds.), "Using Measurement to Foster Culture and Sustainable Growth," 2004.
Harvard Business Review, "How's Your Return on People?", March 2004.
Workplace Education for Low-Wage Workers, 2003, Upjohn Institute Press.
Singapore Management Review, "Profiting From Learning: Firm-Level Effects of Training Investments and Market Implications," 2002 (vol. 24, no. 3).
What Our Clients Are Saying
"McBassi's analysis pinpointed our drivers of customer retention and customer satisfaction. Their uncompromising focus on creating customized, actionable business intelligence truly distinguishes McBassi from the competition."
Colleen Abdoulah
President and CEO
Wide Open West
